Regional Training Course on “Key Performance Indicators and Benchmarking for Water Utilities in the MENA/Arab Region”

The First Regional Training Course on “Key Performance Indicators and Benchmarking for Water Utilities in the MENA/Arab Region” was held in Alexandria, Egypt from July 4 to 8, 2010. It was organised by the Arab Countries Water Utilities Association (ACWUA) and InWEnt Capacity Building International, Cairo and Germany and supported by Alexandria Water Company. There were 31 participants from 6 countries, i.e. from Egypt, Jordan, Syria, Yemen, Palestine and Morocco, see annex 2. There were 4 trainers who had previously been part of the TOT workshop on performance indicators and scorecards in Zschortau Germany: Dr. Abeer Barkawy from Egypt, Mostafa Biad from Morocco, George Rizkallah from Jordan and Hans Hartung from Germany. Ms. Suzanne Saleh of InWEnt Cairo was responsible for the day-to-day organisation together with Ms. Yosr Salah of Alexandria Water Company and her team.